Working in a collaborative environment helps increase productivity. Collaboration and other types of groupware are used to bring people together for one reason or another: such as to socialize, to work together, to cooperate and contribute to the production of something, and to innovate.

The Cisco Collaboration Architecture comprises a portfolio of products, applications, software development kits (SDKs), and APIs. The individual components work together to provide a comprehensive solution.

As shown in the figure, Cisco’s collaboration architecture is composed of three layers: